Despite being released to manufacturers months ago, Samsung still have not delivered the Windows Phone 7.8 update to existing Windows Phones such as the Omnia 7 in the UK.
This is despite reports that the same phones in other countries have already received the update. In fact, the report linked to in the previous sentence suggests that Omnia 7′s in the UK have also received the update.
After contacting Orange they admitted they didn’t know when the update would be coming, but inferred that it would be.
However, after a series of emails with Samsung they finally admitted they couldn’t even guarantee the update would be coming to UK Omnia 7 owners at all.
Please be advised that there is currently no official confirmation at this time that Windows 7.8 update for the Samsung Omnia 7 will be released in the UK, at any point, either for unbranded or carrier branded devices.
This is a pretty poor due, given how pathetic the 7.8 update is in the first place.
Between them, Orange and Samsung have been pretty poor for Windows Phone users in the UK, even the ‘keyboard fix‘ minor update that was released over a year ago was not passed on to UK users, although it is unknown whether this was down to Orange, Samsung or both.
Ultimately this will most likely be due to how much skin in the game they feel they have. Sales of the first generation of Windows Phone devices will not have been up to expectations (though little to no promotion will not have helped) and therefore there is a pretty small installed base to keep satisfied by providing the latest updates.
Samsung in particular will naturally view the Galaxy range of Android phones as a far higher priority. Fine.
However, there’s nothing like terrible customer service to make you feel like your custom may be better off taken elsewhere.